Help & Guide

Quick role-based walkthroughs for customers and providers.

Customer Guide

  • Browse providers in Marketplace and compare ratings, language, and city.
  • Open a booking, review the total with platform fee, then confirm.
  • Use Messages after payment confirmation for secure communication.
  • Track status in Bookings and open disputes only when needed.
Go to MarketplaceCustomer Dashboard

Provider Guide

  • Complete profile settings first: name, location, bio options, credentials, and photo.
  • Publish service listings with clear price, language, and city scope.
  • Maintain availability slots to improve booking acceptance speed.
  • Update payout settings so approved payouts can be processed without delays.
Manage Provider ProfileProvider Dashboard

Safety Warnings

  • Never share OTP codes, card details, or passport data in chat.
  • Never move payment outside Umrah Link.
  • Keep communication in-platform for traceability and support.